At Herqiro Group, people come first. We are a network of companies operating across diverse industries, united by a shared commitment to serving our customers with excellence. Our goal is simple: to understand your needs and provide solutions that make life easier, smoother, and better. We believe true success comes from building trust, listening closely, and going the extra mile to deliver services that not only solve problems but also create meaningful experiences.
Every interaction matters to us. Through dedicated support, efficient operations, and innovative approaches, we aim to ensure you always feel valued, heard, and cared for. More than just delivering services, we strive to make every moment count; creating lasting memories that can be cherished for years to come. At Herqiro Group, customer satisfaction isn’t just a goal; it’s the driving force behind everything we do. By focusing on building long-term relationships and consistently exceeding expectations, we aspire to be the partner you can always depend on.
To be a trusted global partner known for innovation, reliability, and a people-first approach that enriches lives and creates lasting value.
To deliver high-quality, customer-focused services across diverse industries, ensuring every interaction builds trust, loyalty, satisfaction and memories worth keeping.
Prioritizing our customers in every decision and interaction, while building strong, lasting relationships founded on trust, care, and consistent value.
Striving for the highest standards in everything we do, delivering exceptional quality, performance, and service that consistently exceed expectations.
Embracing creativity and forward-thinking solutions to drive meaningful progress, long-term value, and a positive impact on people and the environment.
Fostering teamwork and partnership, while valuing and honoring the diverse perspectives, cultures, and contributions of everyone we work with.
Taking full ownership of our actions, commitments, and results, while conducting ourselves with honesty, transparency, and reliability at all times
With over 20 years of experience in the hospitality industry, I bring extensive expertise in managing end-to-end hotel operations, enhancing guest satisfaction, and driving sustainable financial growth. As General Manager – Hospitality at Herqiro Group, I oversee operations with a clear focus on efficiency, service excellence, and upholding the highest standards of brand integrity.
My leadership philosophy is deeply rooted in the core values of Herqiro Group – Customer-Centricity & Loyalty, Excellence, Innovation & Sustainability, Collaboration & Respect, and Accountability & Integrity. I believe in empowering teams, fostering a strong service culture, and embracing continuous improvement. I take pride in developing engaged, high-performing teams that deliver exceptional guest experiences; ensuring that every interaction with our customers creates an everlasting experience, nurtures loyalty, and inspires them to return.
Being passionate about operational excellence and commercial success, I combine strategic vision with practical execution to strengthen profitability, cultivate meaningful partnerships, and position our properties for long-term success in a highly competitive market.
info@herqiro.com
+254 726 288817